Consumer Claims

Consumer Claims

In many areas of consumer law you can carry out the legal work yourself. Below we provide you with further information via the links provided to enable you to save on legal fees and perform the legal work yourself. Alternatively, you can contact us and speak with a highly recommended solicitor.

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Debt Support

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Flight Delay Claims

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Pay Day Loan Claims

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Small Claims

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Train Delay Claims

We’re Here To Help

No matter what the issue is we are here to help. You may need legal advice, or a conveyancing quote, or a solicitor for a particular task – no problem, just email us and we will assign a member of our team to help.

We launched a twitter poll* asking participants what their biggest consideration was when selecting a solicitor. Over 90% of participants in the poll voted in favour of a recommendation / recommended solicitor being the most important consideration.

We have cherry picked a select panel of highly recommended and specialist solicitors. Between our panel of solicitors, they have achieved:

  • Law Society accreditations to demonstrate expertise
  • Nomination in ‘The Legal 500 Top Tier’
  • Nomination in the ‘Top 100 law firms’
  • Award winning solicitors

As a member you receive specialist solicitors, with the same specialist service, at discounted prices.

We're here & happy to help

Below you will find some of our most commonly asked questions. Simply click or tap the question to view the answer. For anything else you can contact one of the team by emailing info@mylegalclub.co.uk.

What does My Legal Club do?

We are a one-stop-shop for all areas of law for you, your family and your business.

My Legal Club was founded by an experienced solicitor so you can be certain we have cherry-picked the most highly recommended solicitors to help you. Our solicitors have the experience and expertise to help whenever you need legal advice and support. They have agreed the highest standards of customer care and support to ensure My Legal Club users receive the very highest standards of service.

If you need legal advice or support we can help you! Whether you are a member or not!

We offer no obligation FREE trial periods for individuals on our Premium Membership. Our Premium Members benefit from:

  • Free will
  • Free dash-cam & accident detection app - your guardian angel in a road traffic collision
  • Up to 25% savings on any legal fees when you instruct one of our highly recommended solicitors
  • No 25% deduction in personal injury claims saving our clients over £600.00 on average
  • Up to 15% savings on any legal documents or packages via our online legal document service including divorce, landlord & tenant, wills & probate, employment and business libraries
  • Additional savings and offers with leading UK brands 
  • You can also sign up to our newsletters with updates on legal news which may affect you, your family and your business.

We also have a special offer for businesses which will benefit both their business and their employees. 

Why should I become a member?
  • FREE trial periods 
  • Free will
  • Free dash-cam & accident detection app
  • Up to 25% savings on any legal fees when you instruct one of our highly recommended solicitors
  • No 25% deduction in personal injury claims saving our clients over £600.00 on average
  • Up to 15% savings on any legal documents or packages via our online legal document service including divorce, landlord & tenant, wills & probate, employment and business libraries
  • Additional savings and offers with our third party commercial partners
  • The dash-cam and accident detection app (4Sight) is your guardian angel in a road traffic accident
  • 4Sight monitor and react to all alerted incidents which could include a lifesaving call to the emergency services using GPS to pinpoint your location.
  • In the event of an accident 4Sight will record the last 15 seconds of your journey along with 5 seconds after the accident providing valuable evidence of the incident.
  • With a FREE trial period – Do not delay – join us and try My Legal Club Premium Membership today!
Why should I instruct a Solicitor via My Legal Club?

On 8th March 2019 we launched a twitter poll asking participants what their biggest consideration was when selecting a solicitor. Over 90% of participants in the poll voted in favour of a recommendation / recommended solicitor.

Who is qualified to recommend a solicitor firm? How do you know they have the expertise and ability to provide you with the best service possible at a great price?

The Management team at My Legal Club work within the legal services industry. We have cherry picked the law firms across the country that we feel provide the levels of service that we would want if we needed help in that area.

My Legal Club ensures that the law firms have the correct accreditation’s and insurance in place to ensure your case is secure in their hands.

My Legal Club has a strict level service agreement and standards of customer service that must be upheld by their panel firms to ensure that their standards remain as high as possible and you receive the level of care and support you deserve.

All our member firms are solicitors of England and Wales and authorised and regulated by the Solicitors Regulation Authority. The Authority’s rules can be accessed via their website.

Any solicitor we refer you to is an independent professional, from whom you will receive impartial and confidential advice. You are free to choose another solicitor if you so choose but we would of course welcome feedback as to why.

Is My Legal Club a solicitors firm?

No. My Legal Club is not a solicitors practice. We are regulated as a claims management company and we are authorised by the Financial Conduct Authority (FCA). Full details are contained within our footer.

Does using My Legal Club cost me anything?

If you contact us wanting assistance with a legal query via our panel solicitors then My Legal Club do not take any money from you. We put you in touch with our highly recommended solicitors. When you speak with the solicitor they will then explain what they can, or cant, do to help and quote for any work you want them to perform.

It is more beneficial to be a Premium Member of My Legal Club as you also receive a large discount from the solicitors in the event that you require a solicitor or legal representation via My Legal Club.

If you use the My Legal Club Online Legal Document Library then there will be a fee per document you use. Premium Members benefit from a discount voucher code in the Online Legal Document Library – another great benefit of being a member!

If you are a Company subscribing to any of our services then there will be a monthly fee.

Do I receive all the benefits of Premium Membership during any free trial?

The vast majority of them yes - but not all of the benefits no. We would love to provide all of the benefits during the FREE trial period but sadly that isn't possible. Full details of the benefits and services available during the FREE trial period is confirmed on our membership pages and in our terms and conditions. 

Does My Legal Club only deal with accident/injury cases?

No. We will help you find a solicitor no matter what the nature of your enquiry, assuming of course that a solicitor is the correct person to help you with your query.

It does not matter what area of law your query may relate to we will ensure that you are provided with access to the right solicitor for you.

If you instruct a solicitor and/or they agree to act for you they will explain their own charges and fees and allow you to agree and consider the same.

Is my data secure? Will anyone (such as my employer) know that I have contacted you?

My Legal Club handle your data and your enquiry with extreme sensitivity. All the panel member law firms are required to ensure confidentiality and respect your privacy. Further information is located on our site regarding privacy and your data.

Your enquiry will be forwarded to the appropriate solicitor with the request to contact you via your preferred method of contact at your preferred date and time.

How do I pass on any feedback or raise a complaint?

If you have a complaint, please review our complaints procedure which is located under the title “Complaints Procedure” within the footer of this website and within our Terms of Use. You can also contact us at info@mylegalclub.co.uk.

If the Complaint is in respect of any additional benefit with a third-party company we will forward your email to our commercial partner who operates the scheme and they will handle your complaint in accordance with the terms and conditions you agreed to when you first use their site. It is then for them to liaise with you directly in respect of your complaint or query.

Do you have a vulnerable person policy?

Yes. This is included below and within our Terms of Use.

We aim to identify those clients who may be at risk of being vulnerable by virtue of their age, disability or circumstance. This Policy is written as our commitment to such clients.

  • It is important to us that we are able to identify clients who may be vulnerable and we are committed to training all our team to identify key indicators such as age, disability or clients who find themselves in a particularly stressful situation where their judgment may be impaired or they may be vulnerable to influence or exploitation.
  • We aim to treat older clients, their families and representatives, with additional consideration, by being both sympathetic and sensitive to any issues they may have. We also aim to ensure that our team also treats such clients with dignity, kindness and respect at all times.
  • Where a client prefers to communicate with us with another person present (via email as an example), we will strive to facilitate this request subject to GDPR compliance e.g. that person specifying in writing whom we should be liaising with. We will require that person’s full name and relationship to the client, and where such a person is an Attorney or Court of Protection Deputy we will ask to see evidence of this. However, we will always strive to ensure that our client understands and feels at ease if they are alone with us.
  • Where English is not the first language of our client or has difficulty hearing or with sight, we suggest that an appropriate independent interpreter assists, or a person that our client trusts to help the client understand what is being discussed. We will be mindful of any other limitations such as mobility or capacity and provide every support to enable our client to communicate and feel comfortable in providing their instructions. We can provide large print, Braille or sign writing facilities as necessary.
  • We will use plain English and where legal terminology has to be used we will ensure that our client understands and will not proceed until we are sure of this.
  • We are an online business but should any face to face meetings be required we shall ensure we have disabled access with disabled parking and toilet facilities.
  • We are obliged to verify the identification of all our clients but are mindful that some of our older clients do not have valid passports or driving licences and will adapt our procedures to accommodate such clients when necessary provided that this does not compromise our own money laundering requirements. ID will be required for any Attorney, Deputy or other agents for our client.
  • We are aware that many of our older clients are computer literate and will feel comfortable communicating via email, but we will never insist on this form of communication and will make our older clients feel at ease by sending letters by post if this is preferred and we are happy to send duplicate correspondence to a family or trusted support provided that such authority is provided by the client.
  • We will always act in the client’s best interests and where we have concerns as to vulnerability, capacity, coercion or undue influence we will do our best to seek our client’s permission to refer him/her if necessary for a further professional opinion.

"I had claims with My Legal Club and they were really helpful. It saved me a lot of money and I would use them again"

Clare

"I used My Legal Club following a car accident and they recovered compensation for me and saved me a lot in legal fees. The solicitor was excellent and they were a great help throughout. I would recommend them and certainly use them again!"

Gareth

"We put two personal injury claims through My Legal Club and got great results. A really friendly and pleasant solicitor secured us good settlements and there were no deductions from our compensation saving us £1500.00"

Maureen

Contact My Legal Club

Here at My Legal Club our panel solicitors strive in bringing high-quality service to all our customers with their professional legal services.

If you require any information or have any queries regarding our services please get in contact with the provided form or email us on info@mylegalclub.co.uk.

Subscribe today & take advantage of our FREE trial period, with no commitment.