Privacy & Cookies
Privacy policy
My Legal Club Limited
Website: www.mylegalclub.co.uk
1. Introduction
My Legal Club Limited (“My Legal Club”, “MLC”, “we”, “us” or “our”) is committed to protecting personal information and respecting the privacy of individuals who contact us, use our websites, request quotations, engage with our services or are introduced to us by professional partners.
This Privacy Policy explains how we collect, use, store, share and protect personal information, the purposes for which we process it, and the rights available to individuals under applicable UK data protection legislation.
This policy applies to www.mylegalclub.co.uk and to personal information processed by My Legal Club Limited in connection with its legal services introduction activities, associated services, professional introducer arrangements, digital platforms and business communications.
It should be read alongside our Cookie Policy and any additional privacy information provided in connection with a particular service.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), as amended, including relevant changes introduced by the Data (Use and Access) Act 2025.
2. Who We Are
My Legal Club Limited is a company registered in England and Wales under company number 09750088.
Our registered office is:
My Legal Club Limited
1st Floor, 20 Chapel Street
Liverpool
L3 9AG
United Kingdom
Email: info@mylegalclub.co.uk
Website: https://www.mylegalclub.co.uk/
My Legal Club Limited is authorised and regulated by the Financial Conduct Authority in respect of its regulated claims management activities under firm reference number 834278.
Our other business activities, including legal services introductions and conveyancing quotation services, are distinct from our FCA regulated claims management activities.
My Legal Club Limited is not a firm of solicitors and does not itself provide legal advice or conduct reserved legal activities.
Where we introduce individuals to solicitors, licensed conveyancers or other professional service providers, those services are delivered by independent firms subject to their own professional, regulatory and data protection responsibilities.
For the purposes of UK data protection legislation, My Legal Club Limited will generally act as a data controller in relation to personal information processed for its own services, websites, introductions, administration, marketing and business operations.
Independent professional firms may act as separate data controllers in relation to the services they provide.
3. Our Websites, Trading Names and Services
My Legal Club Limited operates or has operated various websites, brands and trading styles associated with legal services, professional introductions, property services and related business activities.
These include My Legal Club, My Legal Club Conveyancing, The Mortgage Broker Club and other trading styles associated with the company.
Our activities may include:
Introducing individuals and businesses to independent solicitors and other legal professionals.
Facilitating conveyancing quotations and introductions.
Introducing clients to property surveyors and other professional service providers.
Facilitating enquiries relating to wills, lasting powers of attorney, estate planning and other legal services.
Providing digital platforms for mortgage brokers, estate agents and other professional introducers.
Administering referrals, quotations, instructions, client updates and professional relationships.
Providing newsletters, information, business communications and other relevant content.
The services available may change from time to time.
Where a particular service involves additional processing of personal information, we may provide further privacy information relevant to that service.
4. Personal Information We Collect
The information we collect depends on the nature of your enquiry, our relationship with you and the services involved.
Personal and contact information
We may collect:
Full name.
Postal or residential address.
Email address.
Telephone number.
Other contact information provided voluntarily.
Enquiry and service information
We may collect information about:
The legal or professional service you require.
The nature and background of your enquiry.
Property transactions, including relevant property addresses, transaction types, purchase prices, mortgage information and other quotation details.
Your preferred professional service provider or requirements.
Relevant information required to facilitate a quotation, introduction or instruction.
Information received from professional introducers
Where you are referred by a mortgage broker, estate agent, financial adviser or another professional, we may receive information necessary to respond to your enquiry and facilitate the relevant service.
This may include your contact details, transaction information, service requirements and other relevant information provided by the introducer.
Professional partner information
We may collect and process information about mortgage brokers, estate agents, solicitors, surveyors, financial advisers and other business contacts.
This may include names, business contact details, company information, account information, professional correspondence, referral activity and relevant commercial arrangements.
Communications and service records
We may retain records of:
Emails and other communications.
Enquiries and quotations.
Professional introductions.
Instructions and referral activity.
Service updates and progress information.
Complaints, queries and feedback.
Marketing preferences and communications.
Website and technical information
When you visit our websites, we may collect information including:
IP address.
Browser and device information.
Website usage and navigation information.
Security and technical logs.
Cookie preferences.
Information collected through analytics, advertising pixels and similar technologies where permitted.
Further information is available in our Cookie Policy.
Sensitive information
Some legal enquiries may involve information relating to health, financial difficulties, legal disputes or other sensitive circumstances.
We ask that individuals provide only information reasonably necessary for their enquiry.
Where we process special category personal information or criminal offence information, we will identify an appropriate lawful basis and any additional legal condition required under applicable data protection legislation.
5. How We Obtain Personal Information
We may obtain personal information:
Directly from individuals through our websites, online forms, quotation calculators, telephone calls, emails and other communications.
From mortgage brokers, estate agents and other professional introducers.
From solicitors, licensed conveyancers, surveyors and other professional firms.
Through our conveyancing and professional introducer platforms.
From business contacts and organisations with whom we have professional relationships.
From our website and associated technologies, subject to applicable consent requirements.
From other sources where necessary and lawful in connection with a particular enquiry or service.
Where information is provided to us by a third party, that organisation is responsible for complying with its own data protection obligations when collecting and disclosing the information.
We also take appropriate steps to ensure that our own subsequent processing is lawful and transparent.
6. Professional Introducers and Client Referrals
My Legal Club works with mortgage brokers, estate agents, financial advisers and other professional introducers who may refer clients to us for legal and associated professional services.
Introducers may use our websites, quotation forms, conveyancing portal or other digital systems to obtain quotations, submit instructions and monitor the progress of referred matters.
Under our contractual arrangements, introducers are required to ensure that they have an appropriate lawful basis for collecting and sharing client information and that clients have been provided with relevant privacy information.
Where consent is required for a particular activity, the introducer is responsible for obtaining valid consent before undertaking that activity.
Introducers may be required to confirm that the client has authorised the relevant referral or enquiry.
When a client is referred to My Legal Club, we may process their information to:
Obtain or provide quotations.
Identify suitable independent professional firms.
Facilitate introductions and instructions.
Communicate directly with the client about the requested service.
Provide relevant quotations, information and service updates.
Monitor progress and assist with service-related enquiries.
Liaise with the introducer and instructed professional firm.
Help resolve communication difficulties or service concerns.
Maintain appropriate business and referral records.
Where appropriate, we may be included in correspondence or client-facing case management systems to facilitate these activities.
Our ability to process information does not depend solely on a general statement of consent within an introducer agreement. We assess the applicable lawful basis for our own processing in accordance with UK data protection legislation.
7. Our Conveyancing and Professional Services Platforms
My Legal Club operates digital systems used to generate quotations, facilitate professional introductions, administer instructions and provide information about the progress of transactions.
These systems may be accessed by authorised members of our team, professional introducers, independent professional firms and relevant technology providers, subject to appropriate permissions.
Our conveyancing portal and associated systems may be provided or supported by third party technology companies, including The Access Group and other authorised software and IT service providers.
These systems may process information relating to:
Client identities and contact details.
Property transactions.
Quotations and instructions.
Professional introducers.
Allocated conveyancing firms.
Transaction progress and service updates.
Relevant correspondence and communications.
Administrative and commercial records.
We use this information to operate our services, administer referrals, communicate with relevant parties and support the progress of instructed matters.
Third party technology providers may process information on our behalf under appropriate contractual and data protection arrangements.
Where an independent professional firm provides legal services, that firm will ordinarily be responsible for its own legal files and associated data processing.
8. Why We Use Personal Information and Our Lawful Bases
We process personal information only where we have identified an appropriate lawful basis.
The lawful basis depends on the nature and purpose of the processing.
Responding to enquiries and providing quotations
We use personal information to respond to enquiries, assess service requirements, obtain quotations and facilitate requested introductions.
Our lawful basis may be taking steps at the individual’s request before entering into a contract, performing a contract or pursuing our legitimate interests in providing professional introduction services.
Administering referrals and instructions
We use information to manage referrals, administer instructions, liaise with professional firms and provide relevant service communications.
Our lawful basis may be contractual necessity or our legitimate interests in administering requested services and maintaining professional relationships.
Communicating with clients
We may contact clients about their enquiries, quotations, instructions, transaction progress, outstanding information, service concerns and other matters relevant to their requested services.
Our lawful basis will depend on the circumstances and may include contractual necessity or legitimate interests.
These service communications are distinguished from direct marketing.
Managing professional relationships
We use business contact information to communicate with introducers, professional firms, commercial partners and other business contacts.
Our lawful basis may be contractual necessity or legitimate interests in maintaining and developing professional relationships.
Legal and regulatory obligations
We may process personal information to comply with applicable laws, regulatory requirements, accounting obligations, lawful requests and other legal responsibilities.
Our lawful basis will be compliance with a legal obligation where applicable.
Website security and fraud prevention
We process relevant technical and administrative information to maintain website security, protect our systems, prevent misuse and investigate suspected unauthorised activity.
Our lawful basis may be legitimate interests or compliance with applicable legal obligations.
Website analytics and advertising
We may use Google Analytics, Google advertising technologies, Meta Pixel and other relevant tools to measure website usage and advertising performance.
Where consent is required under PECR, the relevant nonessential technologies will be activated only after valid consent has been obtained.
The applicable UK GDPR lawful basis for personal information processed through consent-based tracking will ordinarily be consent.
Newsletters and marketing
We may send newsletters, service information and relevant business communications where permitted by applicable law.
Where consent is required under PECR, we will obtain the necessary consent.
Where marketing is lawfully permitted without consent, we will identify an appropriate UK GDPR lawful basis and provide the required opportunity to object.
Individuals may object to direct marketing at any time.
9. Sharing Personal Information
We may share relevant personal information with organisations where necessary and lawful for the purposes described in this policy.
These may include:
Independent solicitors, licensed conveyancers and other legal professionals.
Property surveyors and other professional service providers.
Mortgage brokers, estate agents, financial advisers and other introducers.
Conveyancing portal and case management technology providers, including The Access Group where applicable.
Website hosting providers, IT support companies and website developers.
Email, communications, CRM and administrative technology providers.
Newsletter and marketing service providers.
Analytics and advertising technology providers where applicable and permitted.
Accountants, insurers and professional advisers.
Regulators, courts, law enforcement agencies and other public authorities where required or permitted by law.
We aim to share only the information reasonably necessary for the relevant purpose.
Independent professional firms may act as separate data controllers and will have their own privacy policies and data protection responsibilities.
Where a provider processes personal information on our behalf, we seek to ensure that appropriate contractual and organisational protections are in place.
10. Independent Professional Firms and Referral Arrangements
My Legal Club introduces clients to independent professional firms that provide the relevant legal or other professional services.
These firms are responsible for their own professional advice, service delivery, legal files and regulatory obligations.
Clients are free to choose their own solicitor or professional adviser.
My Legal Club may receive referral fees, commissions or other commercial payments from professional firms or service providers in connection with introductions.
Relevant referral arrangements and financial interests will be disclosed where required by applicable law and professional rules.
The existence of a referral arrangement does not make My Legal Club the provider of the independent firm’s legal services.
11. Marketing and Newsletters
We may communicate with individuals and professional contacts about relevant services, business developments, newsletters, professional opportunities and other matters related to My Legal Club.
Marketing communications will be sent in accordance with applicable UK GDPR and PECR requirements.
Where an individual has subscribed to a newsletter or provided valid marketing consent, we may use the relevant contact information for that purpose.
We may also communicate with business contacts where another lawful marketing basis applies and the applicable electronic marketing rules permit it.
Individuals can withdraw marketing consent or object to direct marketing at any time.
Marketing emails will include an appropriate unsubscribe facility where required.
Alternatively, requests can be sent to info@mylegalclub.co.uk.
We will process valid objections and unsubscribe requests promptly and retain appropriate suppression information where necessary to respect those preferences.
12. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support website functionality, security, analytics and advertising.
These may include technologies associated with WordPress, Complianz, Google Analytics, Google advertising services, Meta and other relevant providers.
We use Complianz to manage cookie preferences and provide information about cookies and tracking technologies.
Where consent is required, optional analytics and marketing technologies will not be activated until the visitor has provided valid consent.
Visitors can accept, reject or customise optional cookies and subsequently change or withdraw their preferences using the Cookie Settings facility.
Further information is provided in our Cookie Policy, accessible through the website.
13. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including the administration of enquiries, quotations, professional introductions, ongoing services and compliance with applicable legal, regulatory, accounting and contractual obligations.
The period for which information is retained will depend on the nature of the information, the purpose for which it is processed and whether it may reasonably be required in connection with an ongoing transaction, complaint, regulatory matter or legal claim.
Certain information is stored and processed using third party technology platforms, including conveyancing portal and case management systems supplied by The Access Group and other service providers. These providers may process and store personal information on our behalf under applicable contractual and data protection arrangements. The use of external systems does not remove our responsibilities under data protection legislation.
Where a client instructs an independent conveyancing firm or another professional service provider, that firm will ordinarily act as a separate data controller and will be responsible for retaining its own professional files and associated personal information in accordance with its applicable legal, regulatory and professional obligations. Its retention periods may differ from those applied by My Legal Club Limited.
We review the personal information held by us and seek to ensure that information is not retained for longer than necessary. Where information is no longer required, we will take appropriate steps to securely delete, anonymise or otherwise dispose of it, subject to any applicable legal or regulatory requirements.
Individuals may contact us at info@mylegalclub.co.uk for further information about the retention of their personal information.
14. Information Security
We take the security of personal information seriously and use appropriate technical and organisational measures designed to protect it against unauthorised access, loss, misuse, alteration or disclosure.
These may include access controls, authentication measures, website and server security, appropriate user permissions, backups, security monitoring and contractual protections with relevant service providers.
Access to personal information is restricted according to relevant business and operational requirements.
We review security arrangements in light of the nature of the information processed and the risks involved.
No electronic system can be guaranteed to be completely secure. Where a personal data breach occurs, we will investigate it and comply with applicable legal notification requirements.
15. International Transfers
Some of the technology providers and services used by My Legal Club may process or access personal information outside the United Kingdom.
These may include providers of communications systems, CRM platforms, analytics, marketing, website services and other business technologies.
Where personal information is transferred internationally and UK GDPR transfer restrictions apply, we will use an appropriate legal mechanism.
Depending on the circumstances, this may include an applicable UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or another legally recognised safeguard.
We will assess whether additional protections are required.
Individuals may contact us for further information about applicable international transfer safeguards.
16. Your Data Protection Rights
Subject to applicable legal conditions and exemptions, individuals have rights under UK data protection legislation, including:
The right to be informed about how personal information is processed.
The right to request access to personal information.
The right to request correction of inaccurate or incomplete information.
The right to request erasure in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to certain processing, including direct marketing.
The right to data portability where applicable.
Rights relating to certain automated decisions.
The right to withdraw consent where processing relies on consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Requests may be submitted to info@mylegalclub.co.uk.
We may request information reasonably necessary to verify identity and will respond within the applicable statutory time limits.
17. Complaints
If you have concerns about how My Legal Club handles your personal information, please contact us in the first instance.
Email: info@mylegalclub.co.uk
We will review your concerns and respond in accordance with applicable data protection requirements.
You also have the right to complain to the Information Commissioner’s Office.
Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113
18. Third Party Websites
Our websites may contain links to websites operated by independent organisations, including professional firms, business partners and social media providers.
Those organisations may have their own privacy policies and data protection responsibilities.
We recommend reviewing the relevant privacy information before providing personal information directly to a third party.
19. Alternative Formats
If you require this Privacy Policy in an alternative accessible format, please contact us at info@mylegalclub.co.uk.
We will consider reasonable requests for accessible information.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology, applicable legislation or regulatory guidance.
The date at the beginning of this document identifies when it was last updated.
Where material changes require additional notification, we will take appropriate steps to inform affected individuals.
21. Contact Details
My Legal Club Limited
1st Floor, 20 Chapel Street
Liverpool
L3 9AG
United Kingdom
Email: info@mylegalclub.co.uk
Website: https://www.mylegalclub.co.uk/
Cookies
My Legal Club Limited
Website: www.mylegalclub.co.uk
1. Introduction
Our website, https://www.mylegalclub.co.uk, uses cookies and other related technologies to provide website functionality, improve security, understand how visitors use our services and, where permitted, measure the effectiveness of advertising.
For convenience, all these technologies are referred to in this policy as cookies.
Some cookies are placed by third party services that appear on our website.
This Cookie Policy explains what cookies are, how we use them, how you can manage your preferences and how your personal information may be processed in connection with these technologies.
2. What Are Cookies?
A cookie is a small text file placed on your device when you visit a website.
Cookies can support essential website functions, remember preferences, help website operators understand visitor activity and assist with advertising measurement.
Some cookies remain on your device only for the duration of your browsing session, while others may remain for a longer period.
3. What Are Scripts?
A script is a piece of program code used to make a website function correctly and interactively.
Scripts may be executed on our website or through third party services.
Some scripts may collect or transmit information about website visitors and are subject to applicable privacy and cookie requirements.
4. What Are Web Beacons and Tracking Pixels?
Web beacons and tracking pixels are technologies that can monitor certain interactions with a website or online content.
These technologies may transmit information to third parties, including advertising and analytics providers.
Where required by law, we obtain consent before activating nonessential tracking technologies.
5. Types of Cookies We Use
5.1 Functional and Essential Cookies
Functional cookies support the operation and security of our website.
They may be used to:
- Maintain website functionality.
- Remember cookie consent preferences.
- Support website security.
- Enable functions requested by visitors.
- Support authorised website administration.
Cookies that are strictly necessary for a service requested by the visitor, or otherwise fall within an applicable statutory exception, may be used without consent.
5.2 Statistics and Analytics Cookies
With your consent, we may use analytics technologies, including Google Analytics, to understand how visitors interact with our website.
These technologies may help us understand:
- The number of visitors to our website.
- Which pages are viewed.
- How visitors navigate our website.
- The performance of our website.
- How visitors arrive at our website.
We use this information to assess website performance and improve our services.
5.3 Marketing and Advertising Cookies
With your consent, we may use advertising and marketing technologies associated with Google and Meta.
These technologies may be used to:
- Measure the performance of advertising campaigns.
- Understand interactions with advertisements.
- Measure conversions and enquiries.
- Support advertising audiences and relevant marketing activities, where enabled.
Where consent is required, these technologies should remain inactive until you provide consent.
5.4 Other Technologies
Our website may also use technologies associated with website security, technical monitoring, embedded content and third party services.
Their classification depends on their actual purpose and operation.
6. Services and Cookies Identified on Our Website
The following services and cookies have been identified through our website configuration or browser testing.
Google Analytics
Google Analytics is used to understand website usage and performance.
Cookies identified include:
_ga
_ga_*
These cookies may help distinguish visits and measure website interactions.
Google may process information collected through its analytics services in accordance with the applicable service arrangements.
Further information:
https://policies.google.com/privacy
Google Advertising
Google advertising technologies may be used to measure advertising performance and conversions.
A cookie identified on our website is:
_gcl_au
The use of advertising technologies is subject to the visitor’s applicable consent preferences.
Further information:
https://policies.google.com/privacy
Meta / Facebook
Meta advertising technologies may be used to measure advertising effectiveness and relevant website interactions.
A cookie identified on our website is:
_fbp
Where required, Meta advertising technologies will be subject to consent.
Further information:
https://www.facebook.com/privacy/policy/
Complianz
Complianz is used to manage cookie preferences and provide information about cookies.
It may use functional cookies to record visitors’ consent choices and the version of the applicable cookie policy.
These cookies support the operation of our consent management system.
Further information:
https://complianz.io/legal/privacy-statement/
WordPress and Website Functionality
Our website uses WordPress and associated website technologies.
These may use cookies necessary for website functionality, administration, security or visitor preferences.
The precise cookies depend on the services and functionality in use.
Other Cookies and Technical Monitoring
Our browser testing also identified a cookie named:
_dd_s
Its source, purpose, classification and retention period require verification before the final cookie inventory is published.
7. Cookie Inventory and Retention Periods
The precise names, purposes, providers and expiry periods of cookies may change when website functionality or third party services are updated.
Our cookie inventory should be maintained through Complianz following a scan and verification of the services operating on this website.
The inventory should identify, where applicable:
- The cookie or technology name.
- The provider.
- The purpose.
- The category.
- The expiry period.
- Relevant third party privacy information.
Cookies should not be classified as essential merely because they are used by a website plugin or third party provider.
8. Consent
When you first visit our website, you are presented with a cookie consent banner.
You can choose to:
- Accept all optional cookies.
- Reject all optional cookies.
- Customise your cookie preferences.
Where consent is required, we will seek that consent before activating the relevant technologies.
Rejecting optional cookies should not prevent access to the ordinary content of our website, although some optional third party functionality may be unavailable.
You can change or withdraw your consent at any time using the Cookie Settings control.
Withdrawal of consent does not affect processing carried out lawfully before withdrawal.
9. Managing and Deleting Cookies
You can manage your preferences using our website’s cookie consent controls.
You can also configure your browser to restrict or delete cookies.
Please be aware that disabling certain functional cookies may affect website functionality.
For further information about browser cookie controls, consult your browser’s help documentation.
10. Personal Information and Your Rights
Some cookies and similar technologies involve the processing of personal information.
Where this occurs, applicable UK data protection legislation may provide rights including access, correction, erasure, restriction, objection and withdrawal of consent.
For further information about how we process personal information and how to exercise your rights, please consult our Privacy Policy.
You may also contact us directly using the details below.
You have the right to complain to the Information Commissioner’s Office:
11. Contact Details
For questions about this Cookie Policy or our use of cookies, please contact:
My Legal Club Limited
1st Floor, 20 Chapel Street
Liverpool
L3 9AG
United Kingdom
Website: https://www.mylegalclub.co.uk/
Email: info@mylegalclub.co.uk
Telephone: 0800 193 0503
12. Changes to This Cookie Policy
We may update this Cookie Policy when our website, cookie configuration, third party services or applicable legal requirements change.