Privacy & GDPR Statement
We acknowledge and agree that any personal data appertaining to our client’s that the company handles will be processed in accordance with the applicable UK Data Protection laws in force and the General Data Protection Regulations (GDPR) which apply from 25th May 2018.
My Legal Club Limited | www.mylegalclub.co.uk
We have other trading styles of the company which do not conduct any regulated activities. They are therefore not registered with the FCA but it is important we notify you of our other trading styles.
Employee Benefits Club
The Mortgage Broker Club
Online Discount Club
My Legal Club Conveyancing
Instant Online Conveyancing Quote
Conveyancing Solicitor Near Me
All the above will be referred to as MLC/we/us throughout this document.
Copyright ©2019 My Legal Club. All rights reserved. My Legal Club Limited is registered in England (Company No 09750088) and is authorised and regulated by the Financial Conduct Authority (FRN834278).
Registered Office: 1st Floor 20 Chapel Street Liverpool L3 9AG.
Email address: firstname.lastname@example.org
My Legal Club and the logo is a registered trademark number 2657924 My Legal Club is a claims management company and only undertakes marketing activities that comply with the Solicitors Regulation Authority Code of Conduct 2011 (in particular, Chapter 8 – Publicity). Any solicitor we refer you to is an independent professional from whom you will receive impartial and confidential advice. You are of course free to choose another solicitor. We may receive payment from third parties (including solicitors) for passing on leads (i.e. by passing customers details to third parties and/or passing third parties’ details to customers).
Information we collect
MLC collects personal data through our websites, by telephone, through email, newsletter registrations, conveyancing quote calculator, conveyancing portal, and through any related social media applications. The personal data collected varies and may include information that you provide, such as your name, mailing address, e-mail address, telephone number, fax number, and background information required for us to provide services and ensure you receive a response to your services inquiry or purchase. An example would be conveyancing. In order to provide an accurate quote(s), various information is required as a minimum in order to generate an accurate quote.
We may also collect information via our conveyancing portal for mortgage brokers, estate agents, and conveyancing partners referenced throughout this policy. Mortgage brokers, estate agents, and conveyancing partners (referred to as “Introducers” within this policy) utilise the conveyancing portal to generate quotes, instruct conveyancing firms, and monitor case updates. The conveyancing introducers have agreed, and accepted, separate terms and conditions whereby they undertake that they have requested, and received your informed consent prior to your details being passed on to us, the conveyancing firm(s) updating us on your case progress, adding us to any client-facing conveyancing app, and the necessary third-parties associated with the conveyancing quote/instruction (e.g. conveyancing firms and Quote Xpress, see below for further details) via the conveyancing portal in line with all GDPR and ICO requirements. The introducers indemnify both us and our panel solicitor/conveyancing firms against any breach and/or loss in this regard. All introducers are reminded on every quote of their responsibility to secure prior informed consent and are asked to tick a consent box prior to submission of your details on a quote to confirm that you have consented to your personal information being processed by us and necessary third parties approved by us.
We consider all of our websites to be UK-based websites unless otherwise stated.
For instance, by registering for MLC newsletters or alerts and ticking the relevant opt-in boxes, you agree to receive the correspondence to which you have subscribed at the e-mail address that you provided at registration until such time as you opt-out. Only MLC or its agents will contact you using this e-mail address. We will send e-mails to this address related to your registration.
We may also automatically collect information about the devices you use to interact with our Sites. The information we automatically collect may include IP address, device identifier, web browser, and browsing information collected through cookies, web beacons, pixels, clear gifs, and other similar technologies (collectively “Cookies and Other Tracking Technologies”) on our Sites. We may also automatically collect information about how you use the Sites, such as what you have searched for and viewed on the Sites. The information automatically collected will be associated with any personal data you have provided.
Use of information
The personal data we collect may be used where we have your specific consent to do so, or where MLC has a legitimate interest in or another legal basis for processing such information.
As an example, it may be to provide you with information after receiving a request, or a subject matter we consider relevant to your request. It could be to commence and complete the servicing of your needs via products or services. It may be to comply with contractual obligations between us. It may also be to ensure the secure operation of our business and safe communications between the parties.
We collect, use and are responsible for personal information about our clients. When we do this, we are the ‘controller’ of this information for the purposes of the General Data Protection Regulation 2018 and other applicable Data Protection Laws.
What do we do with this information?
Information collected by us
Information collected from other sources
We also expect to collect information from other sources:
- Affiliates / Introducers
- Mortgage brokers & estate agents in respect of our conveyancing portal
- Funding and Insurance companies
- The Courts and Government Agencies
- Barrister’s Chambers and counsel
- Courier Services
- Costs Drafting Firms
- IT Support
Where third-parties (referred to as “Introducers” not limited to but including mortgage brokers, estate agents, etc) utilise the conveyancing portal for conveyancing quotes, instructions, and tracking case progress, the third-parties have accepted and are subject to separate terms and conditions.
The Introducer shall obtain initial information from the client as to the nature of their enquiry including client consent to their details being passed on to us in line with all GDPR and ICO requirements. The Introducer shall confirm to the client the name and details of us to whom they are being introduced.
Where the Introducer seeks to utilise the conveyancing portal, they undertake to ensure they secure prior consent from all clients/parties to the conveyancing, and make them aware, that their personal information and details are being forwarded to us (and the necessary third-parties not limited to but including the conveyancing firms and Quote Xpress) to generate comparison conveyancing quotes, instruct conveyancing firms, and enable us to monitor case updates, and for us to be added to any client-facing app/software the conveyancing firm may operate. The Introducer agrees to indemnify both us/My Legal Club and our panel solicitors/conveyancing firms against any breach and/or loss in this regard. All conveyancing introducers are reminded on every quote, prior to submission, of their responsibility to secure prior informed consent and are asked to tick a consent box prior to submission of the client’s details on a quote to confirm that the clients/parties to the conveyancing transaction have consented to their personal information being processed by us and the necessary third parties approved by us.
Both the Introducer’s personal information, and the information relating to their clients, when submitted via our conveyancing services, and/or conveyancing portal, we use QuoteXpress® to store, process, and manage enquiries that are submitted through the conveyancing quote form and case updates. QuoteXpress is a tool provided by QuoteXpress Ltd (a company registered in England and Wales under company number 07791201). QuoteXpress Ltd in turn uses a number of third-party providers in order to provide their service to us. By submitting a quote, instruction, etc, you confirm that you are happy with QuoteXpress Ltd and any necessary third parties processing your personal information and that of your clients.
The Introducer will comply with GDPR 2018, BCA and the CAP Code;
- Not engage in any activity that would comprise a breach by us or cause the solicitor/firms to commit a breach under the Regulatory Requirements including but not limited to publicity and shall not, without limitation and without prejudice to the generality of the foregoing publicise its business or services by means of unsolicited telephone calls to members of the public or unsolicited approaches in person to members of the public;
- any regulations made under the Consumer Credit Act 1974 as amended by the Consumer Credit Act 2000 concerning the content of advertisements;
- the Control of Misleading Advertisement (Amendment) Regulations 2003 (SI2000/914);
- E-Commerce Directive 2000/31/EC and the Electronic Commerce (EC Directive) Regulations 2002 (SI2002/2013); and
- The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
How we use client’s personal information
All businesses must adopt the following tests in respect of personal data and information:
- The purpose test – is there a legitimate interest?
- Necessity test – is the processing necessary?
- Balancing test – is the legitimate interest overridden by the individual’s rights or freedoms?
Please email us at email@example.com if you require more information regarding how we consider and apply these tests.
We use the client’s personal information to provide our services in our capacity and to act upon our client’s instructions.
Whether information must be provided by the client, and why?
The personal information as listed above must be provided by the client to the company, to enable us to act upon instructions. When we collect information from a client, the company will inform the client whether they are required to provide this information to the company.
Legal reasons we collect and use a client’s personal information
We shall process personal data as necessary to perform our contract for the relevant service with our client’s, to take steps at the client’s request before entering into it. To decide whether to enter the agreement or to manage and perform the indenture and to update the company records.
Who will we share a client’s personal information with?
We also may share your personal data with third-party service providers who perform services and functions on our behalf to support our interactions with you, including, for example, solicitors to provide you with advice, or communicating with you. These third-party service providers are not permitted to use or disclose your personal data except as necessary to perform services on our behalf or to comply with legal requirements.
When your personal information relates to our conveyancing services, and/or conveyancing portal, we use QuoteXpress® to store, process and manage enquiries that are submitted through the conveyancing quote form and case updates. QuoteXpress is a tool provided by QuoteXpress Ltd (a company registered in England and Wales under company number 07791201). QuoteXpress Ltd in turn uses a number of third party providers in order to provide their service to us. By submitting a form, directly or an introducer does so on your behalf, you confirm that you are happy with QuoteXpress Ltd and any necessary third parties processing your personal information.
In addition, we may disclose information about you:
- If we are required to do so by law or legal process;
- To law enforcement authorities or other government officials;
- When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity;
- If disclosure is necessary to protect the vital interests of a person;
- To protect our property, services, and legal rights;
- To prevent fraud against MLC, our subsidiaries, affiliates and/or business partners;
- To support auditing, compliance, and corporate governance functions; or
- To comply with all applicable laws.
In addition, we may disclose or transfer your personal data in the event of a re-organisation, merger, sale, joint venture, assignment, or other transfer or disposition of all or any portion of our business.
Under the General Data Protection Regulation, a client of ours has several important rights that can be exercised free of charge. In summary, these rights are:
- Transparency over how the company uses personal data and fair processing of that information;
- Access to personal information and other supplementary information;
- Require the company to correct any mistakes or complete missing information we hold on the client;
- Require us to erase any personal information in certain circumstances;
- Receive a copy of the personal information provided to the company by a client or have this information be sent to a third party, this will be provided to the client or the third party in a structured, commonly used and machine-readable format;
- Object at any time to processing of a client’s personal information for direct marketing;
- Object in certain other situations to the continued processing of a client’s personal information;
- Restrict our processing of a client’s personal information in certain circumstances;
- Request not to be subject to automated decision making which produces legal effects that concern a client or affect a client in a significantly similar way.
Further information about rights under the GDPR can be seen in the Guidance from the Information Commissioners Office on Individual’ rights under the GDPR.
If a client wishes to exercise any of these rights, please:
- Email call or write to us at MLC
- Provide information so that we can identify you
- Let us have proof of your identity and address;
- State the right or rights that you wish to exercise.
We will respond to you within one month from when the company receives the request. Please note if you wish to unsubscribe from any email you can do so by sending an email to MLC with the subject “UNSUBSCRIBE”. It may take up to 30 days for this to become effective. Please make sure that you include ALL email addresses, phone numbers, and addresses which you want unsubscribing.
How to make a complaint?
We hope that our Data Protection Officer can resolve any issues or complaints that arise. Please get in touch if you have any concerns (see ‘Get in touch’ below).
The General Data Protection Regulation also gives a client the right to lodge a complaint with a supervisory authority, in the European Union (or European Economic Area) state where the client work, normally live or where the alleged infringement of data protection laws occurred. The UK supervisory authority if the Information Commissioner’s Office who can be contacted at https://ico.org.uk/concerns/.
Security & Storage
Our websites and web applications are hosted in the EU. We utilise various worldwide CRM systems – many of which are based in the US but operate internationally.
In all instances, we have appropriate contractual and security measures in place to ensure that personal data is protected.
All of our partnerships are EU-based or with companies subject to the EU-US Privacy Shield Framework.
We utilise international third-party providers to assist us with payment gateways, payment collection, memberships, newsletters, subscriptions, and CRM’s containing the relevant data.
The company take the security of personal information seriously. It has security measures in place to ensure that their paper and computer systems and databases are protected against unauthorized use, loss or damage.
We do not however have the ability to protect your devices, methods of holding logins and passwords, emails, and other data relating to our relationship. We accept no liability in respect of breaches that occur beyond our required areas of control.
If it would be helpful to have this notice provided in another format (for example: in another language, audio, braille) please contact us (see ‘Get in touch’ above).
Link to third-party sites