FAQs

What does My Legal Club do?

My Legal Club awards their members and their immediate family (as an example husband, wife, children) with legal expense protection with their panel solicitors. Many legal expense insurance policies only cover legal expenses in the event of a civil claim. My Legal Club ensures that you will not be charged or liable for any fees if you have an accident all of your losses, including the damage to your car, the need for a hire car, the recovery, salvage and repairs of your vehicle, as well as any personal injury claim. if you have a non personal injury civil dispute or an employment claim you and your family will benefit from being a member of My Legal Club.

My Legal Club also offers its members free legal advice on ANY legal matter and heavily discounted rates if you engage them to act on your behalf. My Legal Club helps find you the right solicitor when you require legal advice and/or to instruct a solicitor to act on your behalf. My Legal Club have in depth knowledge of the legal sector and Solicitors. We ensure that our panel members are cherry picked to ensure that if you require legal advice you are put in touch with someone who meets our requirements, criteria, and has signed up to our Service Level Agreement ensuring they provide you with the best customer care possible.

My Legal Club members also receive a discount coupon giving them money off a subscription to My Shopping Club where members will be able to secure fantastic discounts, cashback and money off pre paid store cards with a whole range of leading retailers ensuring you can make day to day, week to week and month to month savings for you and your family.

You can be certain that with My Legal Club you will speak with a leading solicitor, and, if you are a member receive a discount against their normal rates or charges.

My Legal Club also has various packages that offer companies support in respect of employment and commercial legal advice via their panel firms.

My Legal Club also offers employee benefit schemes and membership clubs for a whole range of different groups including football clubs, rugby clubs, cricket clubs to name but a few.


Why should I become a member?

 

Secondly, whenever you require a solicitor you know that not only will we find you the right solicitor to solve your query but in the event that you require legal representation they will offer you large savings and discounts on their usual legal charges/rates.

Thirdly, we do not charge our panel solicitors any fees. Our panel solicitors are cherry picked due to their excellence and because we do not charge them or ask them for any fees they can pass on their savings in marketing to you ensuring you receive  a discount on your legal work!

Last but not least, you receive a huge discount on My Shopping Club. This gives you the ability to save you and your family £100’s per year.

We are advised by our commercial partners that the average member will save £40.00-£60.00 per month if you transact your everyday shopping through the site.

 


Why should I instruct a Solicitor via My Legal Club?

The Management team at My Legal Club work in the legal industry. They have carefully selected the law firms across the country that they feel provide the levels of service that they would want if they were to instruct a solicitor themselves.

My Legal Club ensures that the law firms have the correct accreditation’s and insurance in place to ensure your case is secure in their hands.

My Legal Club has a strict level service agreement and standards of customer service that must be upheld by their panel firms to ensure that their standards remain as high as possible and you receive the level of care and support you deserve.

All our member firms are solicitors of England and Wales and authorised and regulated by the Solicitors Regulation Authority. The Authority’s rules can be accessed via their website http://www.sra.org.uk/home/home.page

Any solicitor we refer you to is an independent professional, from whom you will receive impartial and confidential advice. You are free to choose another solicitor if you so choose but we would of course welcome feedback as to why.


Is My Legal Club a solicitors firm?

No. My Legal Club is regulated by the Claims Management Regulator in respect of regulated claims management activities.

My Legal Club’s registration is recorded on the website www.claimsregulation.co.uk. Authorisation number : CRM32086.


Will it cost me anything?

If you are a non member looking for legal advice then My Legal Club do not take any money from you. When you speak with the Solicitor they will then explain what they can or cant do to help and their fees.

It is more beneficial to be a member of My Legal Club as not only do you gain the benefit of legal expense protection for you and your family but you also receive a large discount from the solicitors in the event that you require a solicitor or legal representation via My Legal Club.

If you are a Company subscribing to any of our services then there will be a monthly fee.


Can I speak with a solicitor even if I am not a member?

Yes.


Does My Legal Club only deal with accident/injury cases

No. The answer is no. We will help you find a solicitor no matter what the nature of your enquiry, assuming of course that a solicitor is the correct person to help you with your query.

Our Legal Expense Protection relates to any civil matter such as a personal injury claim, motor accident, or employment claim.

It does not matter what area of law your query may relate to we will ensure that you are provided with access to the right solicitor for you.

Using My Legal Club as an individual non member to access a solicitor for legal advice will not cost a penny.

If you instruct a solicitor and/or they agree to act for you they will explain their own charges and fees and allow you to agree and consider the same.


Is my data secure? Will anyone (such as my employer) know that I have contacted you?

My Legal Club handle your data and your enquiry with extreme sensitivity. All the panel member law firms are required to ensure confidentiality and respect your privacy. Further information is located on our site regarding privacy and your data.

Your enquiry will be forwarded to the appropriate solicitor with the request to contact you via your preferred method of contact at your preferred date and time.

The only data held as part of your participation in our rewards program will be your email address, name, and bank details in order to receive your cashback. You can elect to unsubscribe to the emails if you wish. This data is held securely and never shared with any third parties.


How do I pass on any feedback or raise a complaint?

If you have a complaint, please contact us at info@mylegalclub.co.uk

If the Complaint is in respect of legal services after receiving the correspondence we will:

  1. Send you an email acknowledging your complaint and asking you to confirm or explain any additional details that may be needed. You can expect to receive our correspondence within 7 days of us receiving your complaint.
  2. We will then, within 14 days of your complaint being received, send you a detailed written reply including our suggestions which we hope will resolve your complaint. The letter will contain all options available to you whether you are satisfied or unsatisfied with the handling of the Complaint.
  3. If we have to change any of the timescales above, we will let you know and explain why.

If the Complaint is in respect of the rewards programme we will forward your email to our commercial partner who operates the rewards scheme and they will handle your complaint in accordance with the terms and conditions you agreed to when you first use their site. It is then for them to liaise with you directly in respect of your complaint or query.